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Service Feedback


How satisfied are you with...
Your overall service experience at our dealership.
Completely Satisfied Satisfied
Somewhat Dis-satisfied Very Dis-satisfied
Dont Know / Not Applicable
The courteousy provided to you by our dealership staff.
Completely Satisfied Satisfied
Somewhat Dis-satisfied Very Dis-satisfied
Dont Know / Not Applicable
The dealership valuing your business.
Completely Satisfied Satisfied
Somewhat Dis-satisfied Very Dis-satisfied
Dont Know / Not Applicable
How would you rate our Dealership in terms of your Service experience?
Ease of scheduling appointment.
Excellent Very Good
Good Fair
Very Poor
Promptly acknowledging you on your arrival.
Excellent Very Good
Good Fair
Very Poor
Reasonable wait at the service center at the time of repair order opening & delivery of vehicle.
Excellent Very Good
Good Fair
Very Poor
Thoroughly Inspecting Your vehicle & Understanding your service needs.
Excellent Very Good
Good Fair
Very Poor
Providing the estimate of charges before the work commences.
Excellent Very Good
Good Fair
Very Poor
Providing you with the estimated delivery time.
Excellent Very Good
Good Fair
Very Poor
Providing you with a clear explanation of all services performed & all charges.
Excellent Very Good
Good Fair
Very Poor
Reasonable costs charged for the services.
Excellent Very Good
Good Fair
Very Poor
Reasonable time taken for the services.
Excellent Very Good
Good Fair
Very Poor
Vehicle ready at promised time.
Excellent Very Good
Good Fair
Very Poor
Vehicle returned clean after service.
Excellent Very Good
Good Fair
Very Poor
Fixing the problem right the first time.
Excellent Very Good
Good Fair
Very Poor
Service workshop open at your convenient time.
Excellent Very Good
Good Fair
Very Poor
All jobs / Concerns been carried out to your satisfaction.
Excellent Very Good
Good Fair
Very Poor
Availability of all the parts for service & repair.
Excellent Very Good
Good Fair
Very Poor
General cleanliness & Appearance of Service Area / Customer waiting Lounge.
Excellent Very Good
Good Fair
Very Poor
Availability of all the tools & Equipments to carry out repairs.
Excellent Very Good
Good Fair
Very Poor
Helpfulness of parts employees.
Excellent Very Good
Good Fair
Very Poor
Service Advisor Overall performance of his / her duties.
Excellent Very Good
Good Fair
Very Poor
Reasonable time taken for preparing your repair order(RO).
Excellent Very Good
Good Fair
Very Poor
Quality of work performed.
Excellent Very Good
Good Fair
Very Poor

Based on the past Service Experience at the Dealership, how would you rate our dealership in terms of ...
Follow up call after every service or repair.
Excellent Very Good
Good Fair
Very Poor
Service remainder for periodic maintenance services.
Excellent Very Good
Good Fair
Very Poor

Recommendations:


Based on your service experience at our service station
Would you recommend our dealership as a place to have a vehicle serviced?
Yes No
Would you recommend a Ford Product?
Yes No
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