This Ford Global Policy has been incorporated by Cauvery Ford into each and every activity that it carries out. Whether it is the Sales personnel's interaction with a customer or servicing of a car, the Quality Care philosophy is a way of life with Cauvery Ford.

Sales Standards

• The Sales facility is clean, tidy and welcoming making customers comfortable in purchasing Products and Services.
• Customers are courteously acknowledge within two minutes of their arrival and advised that a Sales consultant is available upon request.
• The Sales Consultant's appearance and dress will be of the highest standard.
• An advisory relationship is established between the customer and knowledgable sales consultant who listens to the customer, identifies their needs and ensures that they are met.
• A pleasant, non - pressured purchase experience will be provided during which a thorough demonstration of the vehicle features and benefits will be made.
• A test drive will be offered to all customers.
• Using a check list, the sales consultant delivers the vehicle in perfect condition when promised.
• Customers will be contacted within 1 week after delivery to ensure total satisfaction.

Service Standards

• An efficient Service facility allows a customer to avail all the services provided by Cauvery Ford, in a clean and welcoming environment.
• An appointment is available within 5 working days of a customer's request.
• Customers are courteously acknowledged within two minutes of their arrival and the write - up will begin within 5 minutes.
• Service needs are courteously identified, accurately recorded on the repair order and verified with the customer.
• The vehicle is serviced right on the first visit.
• The vehicle is ready on the agreed upon time.
• A through explanation of work done, warranty coverage and charges is given to the customer.
• All service repair work will be followed up within five working days.
• Each vehicle will be washed before being returned to the customer.