Cauvery Ford Customer Feedback Form|Customer Satisfaction Index

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Customer Feedback

*Fields marked with are required**.
Name	*
Telephone No	*
Email
Invoice No
Model
Chassis No
Sales Person

Please rate the Dealership using a scale of 1-10 (1-7: Poor, 8: Average, 9: Good, 10: Excellent)

Q1.	Initiating the sales experience
*	Amount of time you waited to be greeted at dealership.	/10
*	Salesperson's explanation of features, advantages and benefits of vehicle including information of competition	/10
*	Salesperson's attention focused on you prior to purchase decision	/10
*	Demonstration of vehicle (static and test drive)	/10
*	Thoroughness of follow up on enquiries / requests prior to purchase decision	/10

Q2.	Dealership Facility
*	Convenience of location accessibility, parking facilities, etc.	/10
*	Dealer neighborhood / surrounding area(safe)	/10
*	Exterior layout of showroom (inviting and friendly)	/10
*	Display of product information (eg. price, product brochure, colour panels stand)	/10
*	Selection of display vehicles (colours, options etc.)	/10
*	Ease of looking at vehicles in showroom (vehicles parked for easy access, well organised etc.)	/10
*	Comfort of the area of office where you and your salesperson completed the sales transaction	/10
*	Convenience of operating hours	/10

Q3.	Your Deal
*	Wide range of payment options (including financing options)	/10
*	Ease of understanding the negotiated (transparency of deal)	/10
*	How quickly you negotiated the deal	/10
*	Degree of influence you had on the negotiation process	/10
*	Price paid relative to expectations	/10

Q4.	Working with your Salesperson
*	Salesperson's knowledge about vehicles	/10
*	Courtesy and friendliness	/10
*	Fulfillment of commitments	/10
*	Sufficient time allowed before deciding	/10
*	Appropriateness of sales pressure	/10
*	Were you offered a test drive?	/10

Q5a.	Purchase paperwork process
*	Ease of completing purchase documents.	/10
*	How quickly you completed the purchase-paperwork process (including any time you waited to begin the paperwork process)	/10
*	Clearly explained all purchase documents.	/10
*	Ability to provide complete answer to your purchase paperwork related questions.	/10

Q5b.	Finance Process
*	Ease of providing required documents for financing your vehicle	/10
*	How quickly you completed the finance process(including the time for approval of the loan)	/10
*	Consideration and respect in dealing with confidential personal documents	/10
*	Clearly explained all finance-related documents	/10
*	Finance Person's ability to provide complete answers to your finance related questions	/10

Q6.	Delivery timing
*	Duration of time needed to deliver your vehicle	/10
*	Ability to deliver vehicle at requested time(special dates, auspicious times,etc)	/10
*	Ability to deliver vehicle at promised time	/10

Q7.	Delivery Process
*	Conditions /cleanliness of your vehicles(clean, free from dings, scratches,etc)	/10
*	Attention focused on you (not other customers during delivery)	/10
*	Enthusiasm of the staff in making the delivery process enjoyable	/10
*	Duration of time required to complete delivery process (going over features, owner's Manual etc.)	/10
*	Thoroughness of explanation (e.g. Owner's Manual features etc.)	/10
*	Ability to answer your questions during the delivery process	/10

Q8.	Upon delivery of your new vehicle, which of the activities listed below took place?
	(Mark one answer for each activity listed Yes/No)
*	Were you introduced to someone in the services department?	Yes No
*	Were you contacted after delivery to ensure everything was satisfactory?	Yes No
*	Were you personally thanked for your vehicle purchase/lease?	Yes No
*	Did you receive 5 lts of fuel in the fuel tank or a free coupon for 5 lts. Fuel ?	Yes No
*	Was the delivery of the vehicle made with some kind of ceremony?	Yes No
*	Did the salesperson who sold the car to you, also deliver the car to you?	Yes No
*	Based on the overall experience with us, would you recommend our dealership to your relative or friend?	Yes No
*	Was your vehicle delivered at a time convenient to you ?	Yes No

Q9.	Please share your overall buying experience:
	Better than Expected About the same as I expected Worse than I expected

Q10.	Any other comment or suggestion:

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